Chance & Counters: Reservation Terms & Conditions
1. Reservations & Fees
- Please note that some bookings require valid card details to secure your table.
- For these advance bookings, you will be charged an upfront fee that varies depending on the specific booking and package selected.
- Please note: This is a pre-payment for your reservation, not a refundable deposit. While our booking system may occasionally use the term "deposit", this payment is for your gaming time and/or associated extras and is non-refundable, subject to the cancellation policy outlined below.
2. Cancellation Policy
- Advance bookings are non-refundable for cancellations or for a reduction in the number of guests with less than 48 hours' notice.
- To process a cancellation and request a refund (where applicable), please email the address corresponding to the venue you booked, providing the full details of your reservation:
- Birmingham:
cancellations.birmingham@chanceandcounters.com - Bristol (Gloucester Road):
cancellations.bristolgr@chanceandcounters.com - Bristol (Christmas Steps):
cancellations.bristolxs@chanceandcounters.com - Cardiff:
cancellations.cardiff@chanceandcounters.com - Leeds:
cancellations.leeds@chanceandcounters.com
- Birmingham:
- Please allow 5-10 working days for any approved refunds to be deposited into your account.
3. Arriving for Your Booking
- Group Size: We cannot guarantee a suitable table if you arrive with more guests than stated on your booking confirmation. Subject to availability, any additional guests will be charged the standard gaming rate of £2.50 per person, per hour.
- Late Arrivals & No-Shows: If you are running late for your booking, please contact us to let us know. If we have not had any contact from you within 30 minutes of your scheduled start time, we reserve the right to release your table. In this event, any booking fee paid will be non-refundable.
4. Age Policy
- Guests under the age of 18 are not permitted in our venues after 6pm unless accompanied by an adult.
5. Data Privacy & Our Booking System
When you use our online booking system (the "Booking System") to make a booking with us, you provide us with certain information that is shared with us and Zonal Retail Data System Limited ("Zonal"), a company incorporated in Scotland (registered number SC069596).
Information We Collect
Chance & Counters and Zonal collect the following information about you from the Booking System:
- First name
- Last name
- Email address
- Mobile phone number
- Marketing opt-in (where applicable)
- Any comments you may add regarding dietary needs, access requirements, allergens, or other special requests.
How We Use Your Information
- Your contact details are saved against your booking and may be used if we need to contact you about your reservation.
- We may use any comments you add to the booking to prepare for your visit.
- Zonal and Chance & Counters will use your booking information for the primary purpose of fulfilling your reservation.
Other Information Captured
The Booking System also captures the following:
- Location, time, and date of your booking.
- Value of any deposit paid and the payment method (e.g., bank card, gift card). Zonal does not store full bank or card details, and payments are processed by a separate secure third party.
If you choose to use the Booking System to make a booking as a guest, we and Zonal will only capture and retain your email address, mobile number, first name, and last name. This will be stored with the booking record and handled in accordance with our retention policy.
Retention of Your Data
- Your information will not be deleted by Zonal unless you contact Chance & Counters to request deletion.
- Booking information is stored for 13 months by Zonal and is then archived.
All bookings are made subject to these terms and conditions.