About this policy
Chance and Counters Limited is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website (https://www.chanceandcounters.com)
  • you make a booking on our website
  • someone is interested in working with us

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly / indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Chance and Counters Limited is a group of venues, with one site operating in Bristol.

Our registered address is: 20 Christmas Steps, Bristol, BS1 5BS.

How do we collect information from you?

We collect information from you:

  • when you make a booking
  • when you visit a restaurant (preferences, allergies etc.)
  • when you purchase a membership to one of our venues
  • when you sign up to marketing emails

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

When you make a booking:

Chance and Counters Limited collects information such as:

  • title
  • name
  • e-mail address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • billing information taken for deposits, or holding credit card information for
    use in the case of no-shows (as per the terms and conditions of the cancellation policy)
  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)

When you dine at Chance and Counters Limited:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

If you purchase a membership at Chance and Counters Limited:

  • email address
  • name
  • address
  • phone number
  • membership card number
  • card balance
  • current balance
  • total spend
  • last transaction date
  • average spend
  • total transactions
  • signup date

When you access our website:

There is “Device Information” about your computer hardware and software that may be automatically collected by Chance and Counters Limited. This information can include:
device type (e.g. mobile, computer, laptop, tablet)

  • cookies
  • operating system
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

Careers:

You may submit your CV if you’re interested in working for us to theteam@chanceandcounters.com. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at data@chanceandcounters.com.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Send you service emails (booking confirmation and post-dining feedback)
  • Improve our products and services
  • Send marketing communications, provided you have opted in to receive them

Who has access to your information?

We will never sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy.

For reservations taken through ResDiary software, your data will only be stored in the UK. ResDiary data is stored securely in data centres managed by Rackspace.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at data@chanceandcounters.com.

You have a right to request a copy of the personal information that Chance and Counters Limited holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: data@chanceandcounters.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’

Like many other websites, we use cookies. We use them to help you personalise your online experience.

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:

Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

Restaurant groups

We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we (the restaurant group) provide you when you dine with us (such as, trying to seat you by a window, if you previously expressed a preference for window seating) (“customised service”) and to improve our table and shift planning.

In addition to providing you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.

For more information, please feel free to contact us at: data@chanceandcounters.com

Changes to this statement

Chance and Counters Limited will occasionally update this Privacy Policy to reflect company and customer feedback. Chance and Counters Limited encourages you to periodically review this statement to be informed of how it is protecting your information. This policy was last updated in May 2018.

Contact Information

Chance and Counters Limited welcomes your comments regarding this Privacy Policy. If you believe that Chance and Counters Limited has not adhered to this Privacy Policy, please contact data@chanceandcountes.com. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.