C&C Loyalty Club: Terms & Conditions

1. Introduction

  • These terms and conditions ("Terms") govern your membership and participation in the C&C Loyalty Club ("Loyalty Club", "the Club").

  • By signing up to the Loyalty Club, you agree to be bound by these Terms.

  • C&C reserves the right to amend these Terms at any time. Any changes will be communicated via the website and will take effect immediately upon posting.

2. Membership

  • Membership of the Loyalty Club is free and available to individuals aged 18 and over.

  • To become a member, you must register via the C&C website and provide accurate and complete information.

  • Each member will receive a unique digital Loyalty Club card with a ten-digit card number and QR code.

  • Membership is non-transferable and is for personal use only. You may not share your Loyalty Club card or account with others.

  • C&C reserves the right to refuse or terminate membership at any time without prior notice if these Terms are breached.

3. How the Loyalty Club Works

  • Members earn stamps by spending £20 or more on food and drink (including VAT and service charge) during a single visit.

  • Members must present their digital Loyalty Club card or QR code at the time of their visit for the stamp to be applied.

  • Each qualifying purchase results in one stamp being added to all five reward cards simultaneously.

  • Stamps are applied to your account after the bill has been paid and may take 20-30 minutes to appear in your account.

  • The £20 minimum spend applies to food and drink only. Retail purchases do not count towards the stamp threshold.

4. Reward Cards

  • The Loyalty Club consists of five stamp cards, each requiring a different number of stamps to complete:

    • Card 1: 5 stamps for a free bowl of sweets

    • Card 2: 5 stamps for a free hot drink

    • Card 3: 5 stamps for a free glass of prosecco

    • Card 4: 5 stamps for a free pint

    • Card 5: 5 stamps for a free dessert

  • Upon registration, cards may start with between 0-4 stamps already applied to stagger reward completion.

  • When a card is completed, it automatically resets to zero stamps and the process begins again.

  • The number displayed next to each reward card indicates how many of that reward you currently have available to redeem.

5. Rewards Eligibility & Restrictions

  • Free Bowl of Sweets: One complimentary bowl of sweets.

  • Free Hot Drink: Includes any standard coffee, tea, hot chocolate, or chai latté. Does NOT include:

    • Deluxe hot chocolates

    • Hard hot chocolates

    • Dirty chai lattés

    • Mulled drinks

    • Any other specialty or premium hot beverages

  • Free Glass of Prosecco: One complimentary 125ml glass of prosecco. Can be substituted for a soft drink alternative including tap soft drinks, juices, floats, mocktails, and homemade lemonades (does not include milkshakes).

  • Free Pint: Includes any house pint (house lager, pale, or cider). Can be substituted for a soft drink alternative including tap soft drinks, juices, floats, mocktails, and homemade lemonades (does not include milkshakes). Does NOT include:

    • Specialty or premium beers

    • Specialty or premium ciders

    • Cannot be redeemed against a ⅔ pint of a stronger or more expensive beverage

  • Free Dessert: Includes any standard dessert on the menu, including children's desserts. Does NOT include:

    • Dessert specials

    • Limited-time promotional desserts

  • All rewards are subject to availability.

  • Rewards cannot be exchanged for cash or alternative products.

6. Redeeming Rewards

  • Rewards must be redeemed during a visit to C&C by presenting your Loyalty Club card.

  • You must inform staff that you wish to redeem a reward before the eligible product is added to your bill.

  • Rewards can only be redeemed when available in your account (indicated by a number greater than zero next to that reward).

  • Only one of each reward type can be redeemed per visit, unless you have multiple rewards available.

  • Rewards cannot be redeemed on the same visit during which they were earned.

  • Rewards have no expiry date unless otherwise communicated.

  • If you attempt to redeem a reward for an ineligible product, the discount will not apply and you will be charged the full price.

7. Retail Discount

  • All Loyalty Club members receive a 10% discount on in-store retail purchases.

  • To receive the discount, you must present your Loyalty Club card before payment.

  • The retail discount applies to retail products only and cannot be combined with other promotions or discounts unless explicitly stated.

  • The retail discount does not count towards the £20 food and drink spend required to earn stamps.

8. Split Bills & Multiple Members

  • When multiple Loyalty Club members are dining together, each member wishing to earn a stamp must ensure their individual spend on food and drink meets the £20 threshold.

  • Staff will process split accounts to ensure each qualifying member receives their stamp.

  • Multiple members at the same table may redeem rewards during the same visit.

9. Lost or Stolen Cards

  • Your Loyalty Club card is digital and accessed via the website. If you lose access to your account, please contact C&C immediately.

  • C&C is not responsible for any unauthorized use of your Loyalty Club account.

  • You are responsible for keeping your account credentials secure.

10. Data Protection & Privacy

When you use our Loyalty Club system to register and participate, you provide us with certain information that is shared with us and Zonal Retail Data System Limited ("Zonal"), a company incorporated in Scotland (registered number SC069596).

Information We Collect

Chance & Counters and Zonal collect the following information about you from the Loyalty Club system:

  • First name

  • Last name

  • Email address

  • Mobile phone number

  • Marketing opt-in (where applicable)

  • Purchase history and stamp/reward activity

How We Use Your Information

  • Your contact details are saved against your Loyalty Club account and may be used if we need to contact you about your membership or rewards.

  • We use your purchase history to administer the Loyalty Club, track your stamps, and manage your rewards.

  • Zonal and Chance & Counters will use your information for the primary purpose of operating the Loyalty Club and improving your experience.

  • If you have opted in to marketing communications, we may use your contact details to inform you about promotions, special offers, and updates.

Other Information Captured

The Loyalty Club system also captures the following:

  • Location, time, and date of your visits.

  • Value of purchases associated with stamp earning.

  • Stamps earned and rewards redeemed.

Retention of Your Data

  • Your information will not be deleted by Zonal unless you contact Chance & Counters to request deletion.

  • You have the right to access, correct, or request deletion of your personal data at any time by contacting us.

11. Misuse & Fraud

  • Any attempt to manipulate the Loyalty Club system, including but not limited to fraudulent activity, creating multiple accounts, or sharing accounts, will result in immediate termination of membership.

  • C&C reserves the right to cancel any stamps or rewards obtained through fraudulent means.

  • C&C reserves the right to take legal action against any member found to be engaging in fraudulent activity.

12. Termination

  • You may terminate your membership at any time by contacting C&C.

  • Upon termination, any unused stamps and unredeemed rewards will be forfeited.

  • C&C may terminate your membership immediately if you breach these Terms.

13. Changes to the Loyalty Club

  • C&C reserves the right to modify, suspend, or discontinue the Loyalty Club at any time with reasonable notice.

  • C&C reserves the right to change the rewards, stamp requirements, or qualifying spend thresholds at any time.

  • Any changes will be communicated via the website and email where possible.

14. Liability

  • C&C accepts no liability for any loss or damage arising from your participation in the Loyalty Club, except where liability cannot be excluded by law.

  • C&C is not responsible for any technical failures that may prevent stamps from being added or rewards from being redeemed.

  • In the event of a dispute regarding stamps or rewards, C&C's decision shall be final.

15. General

  • These Terms are governed by the laws of England and Wales.

  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • C&C's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

  • For any queries regarding the Loyalty Club or these Terms, please contact C&C directly.

16. Acceptance

  • By registering for the C&C Loyalty Club, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

Last updated: November 2025.

All Loyalty Club memberships are made subject to these terms and conditions.

C&C reserves all rights not expressly granted in these Terms.